Category: Geeks r Us
Hi all
I have a Windows 7 laptop made by Dell. It's only a few months old. Lately within a few minutes of turning it on I hear "setup application." The computer pauses for a second or two and then I can continue typing or doing whatever I was doing. I have no idea what I'm supposed to do when I hear JAWS say setup application. Any suggestions?
Thanks.
If it came directly from Dell, you'll have things that Dell gives you.
Like the ID thing, and other stuff.
It is asking you to setup one of these things.
You can look for it after the message in your systems tray.
Or, if you really don't care about the things Dell offers, Go in to your programs and remove all the ones you don't want.
Type the letter D under add and remove programs, when you are there, and you'll find all the extra stuff Dell has added.
That also will give you an idea of what programs to click on and setup.
To see these, go to the start, pressing the Windows.
Arrow up to all programs, arrow right, and go down to see what you have.
I don't really want to go into add and remove programs because I have no idea what is safe to remove and what might cause a problem if removed. As for the other instructions you gave regarding looking to see what Dell has provided, I hit the windows key, arrowed up once and then right as you said, but the only item that starts with the word Dell is Dell help documentation. Above that is default programs.
If the stupid thing would just tell me what it wants me to set up when it says setup application, that would be a big help. I really don't know enough to go in and start removing things, and I can't find anything that says something needs to be set up except when I get that two second message not long after I turn my computer on.
Here's how you look in the system tray.
After you hear "setup application"
Press insert + f11 and arrow down those things that come up.
If one of those look like the villain, press tab to "right mouse click" and hit enter. If that doesn't do anything but take you somewhere else on your computer, press insert+f11 again, find the offender in the list, and press tab twice to "left mouse click".
That may or may not help, let us know.
Bob
I'm sorry. I meant for you to arrow up to all programs. I assumed you'd no to pass the search box.
But, okay, I understand you'll not be wanting to remove things. These will specifically say Dell, so no harm.
Next, the item may not show in the systems tray.
I'm going to try to explain how to make all the items that are available show. Once you have them all showing, anything that needs installing, or updating among them will now show, and that might tell you what needs setting up.
Press the windows key so that you are in the start menu. This has the search box and such.
Press the Windows key plus the letter T at the same time. This brings up your task bar. A side note, arrowing left or right will show you some things that can be opened on it if you don’t already use it.
Press the tab key until you hear Notification chevron button.
Press the spacebar to activate it, then arrow up to customize
Press enter on customize. Now you have all your notification items open.
Tab and you’ll hear things like your Jaws, action center, other items. You’ll also notice there’ll say show notification or only show notification, or even hide notification. That combo box is operated with arrow keys.
You can set each as you want, or in this case, make them all show.
Don’t worry about doing them one at a time, just keep pressing tab until you hear always show all icons and notifications on the task bar. Check that box.
Note, you pass one that says Restore icon behavior too, so if you ever want to put it back, that is how.
Once you check tab to okay.
Now when you press the insert F11 all of them are available in your systems tray.
I like this, because it makes it easier to get to the notification to update adobe and other items.
Now, once you have them all showing, the first directions to get to them to change them changes, so if you want to reset it, post and I’ll tell you that.
This might show you what you need to setup.
Sometimes when you hear a message, pressing the left or right mouse button will open the dialogue as well, but you have to be quick.
Last resort, if it is driving you crazy, call Dell and they can do it for you. You probably have the warrantee that allows for this.
It might show in the taskbar too I described above.
Let me know?
I forgot to say. If you don't want to bother setting your icons so they are easy to get to do this to find just that one.
Again press the Windows key and the letter T at once.
Tab until you hear the chevron button and activate it.
This time, just arrow up and look for the notification. Press the enter when you find it.
Bob, I did try pressing insert + F11 right after hearing setup application. But the only things listed are:
solve PC issues: 2 messages,
fully charged: 100%,
network 3 internet access,
speakers: 56%.
I've entered on the solve PC issues choice, and it just seems to whow past problems, but I don't see anything I should be doing.
Wayne, I'm not really getting much when I press T with the windows key and then entering on notification chevron. I just get the same choices I listed above for the system tray.
Did you do the show all icons settings?
I know probably what the problem is, because you have the solve PC issues, but not exactly, because I don't know what is on your computer.
You should have more icons then you show.
Acction center, speakers, Whatever your virous program is, Outlook if it is open, One note, because you have office. That is to name a few.
If your PC has Bluetooth, that icon should be showing.
In the next post, let me try to help you to locate the PC issues it wants solved.
That is a bit more difficult, because I can't show you, but I'll try to describe it.
Smile.
Okay, you can find the Solve PC issues.
Click that one.
Next you should find open action center, and some other things under that.
Open the action center.
You have security, maintenance, trouble shooting.
You open each of these, or most times the problems are showing in there.
Once you find them, you’ll understand how to fix them, or what is not setup.
That is a loose description, but the best I can do without seeing how your computer behaves. Sometimes things are a bit different, but that is the basics.
Do you know if your security has been setup, or maybe the backup, or recovery?
This is a hard one, because Dell adds things, and also Windows 7 has maintenance things that might be asking for setup.
You could safely ignore it, but if it is security, you need to do that.
Action center is where you find this stuff.
Your issue is there, so if you can't locate it, you'll need some help.
It isn't hard, but you have to go looking, and I'm not sure how to guide you exactly.
Wayne, I don't see action center after entering on solve PC issues. But I went back and followed your earlierinstructions and now have everything showing on the systems tray. There is one item that says Dell backup and recovery protection index unhealthy: 4 notifications. I'm not sure what to do now. I tabbed and see single right click when I tab once, single left click when I tab twice, and double left click when I tab three times. But I'm not sure what any of those will accomplish.
I don't know what they will do either, but, hold your nose and dive in.
In other words, try them out, one at a time.
Chances are excellent that pressing the three buttons won't hurt anything, but if one of them wrecks your computer: think of the flack you can give me once you get your new computer.
Bob
Bob
First. When you are in the systems tray, when you tab and find the clicks, that is asking you to change the setting to a single click or a double click to open things.
Don’t change these, and don’t use the tab in the systems tray unless you have opened an item that requires it. These are the mouse clicks a sighted person uses. They can work, but never mind, leave them as they are.
You have to press inter on the items, and they don’t all open accessibly.
Now, the Dell backup and recovery, is probably exactly what you are being ask to setup.
All that is, is a Dell tool to do exactly what Windows can do, but at the end of the year, you have to pay a fee to keep it working.
I remove it when I’m setting up a computer.
It is found under add and remove programs.
When you see the solve PC issues, that is part of the action center, and when you press enter on it, I am not sure why is isn’t showing you the items that need to be dealt with.
These should be really easy to see, once it is open.
Last, Dell’s backup and recovery isn’t all that accessible. You can work it, but it is difficult.
It won’t harm anything to leave it, but it will continue to ask you to deal with it.
Windows also has a backup that it ask you to setup, and that might be part of your 2 PC issues.
That also isn’t necessary, unless you don’t have any other means you use for this task. That works good, once you’ve got it going.
I’m going to put hands on a Windows 7 computer and tell you, if possible why you aren’t seeing what I suggest.
Now that you have all your icons showing, things will be easier to deal with though. Simply press enter on them. Once you have them open, use your arrow keys to navigate, and do what you think is necessary to work things.
That, I can’t say, because that is a computing issue.
I made my computer have a problem, so I could describe the solve PC issues, but I’m running 8.1. It isn’t different, as I remember, but maybe I’m missing something.
I’ll tell you soon.
Again, Dell can connect and do this for you this time if you just can’t.
Okay Becky.
I did as I told you I'd do, I got my hands on Windows 7, and this computer acts exactly as I told you it should.
Now, this is one I setup, so it might act as I say, because I was the tech that did the work on it when it was new.
The friend called me, and I had him shutdown his virus program, to cause some problems.
In the systems tray, I had him press enter on the solve PC issues.
He then used the arrow keys and located action center, and it is the first thing to show on this machine, because things are in alphabetical order.
I ask him to press enter on the action center, and again use his arrow keys down to see the issues.
He had no problems finding them.
Where you see the solve PC issues, is where the action center is.
Let’s get to it a different way.
Press the Windows key.
Now you should see your search box. Type action, or action center.
While you type you might hear action center, or solve PC issues,. That is what you want, so press enter, and you should be able to take care of these messages.
That is it. I can think of reasons you don't see what I suggest you should, but that be the techs fault that did your PC's setup, and not easy to tell you exactly how to make the changes.
So you're saying it's safe to remove the Dell backup and recovery thing? That seems dangerous to me, but if you confirm it is OK, I'll do it.
Wayne, I entered on solve PC problem and didn't get to action center the first time, but whatever I did got rid of two of the messages. However, it still says I have one important message. I'll try again even though I really have no idea what I'm doing. The dell backup and recovery unhealthy message now says I have 5 notifications whereas it used to say I had 4.
Do you think calling that Microsoft toll-freee number where they are supposed to help people using screen readers will be any help? Or do you think they will just tell me to call Dell?
OK, after this question I'm done for the night. After typing action center into the search field since that is the easiest way to get there, I have choices such as security button, maintenance button, and more information button. Under the security button are some other things. But I'm not seeing the important message it says I have even though somehow the other message has apparently been taken care of.
Sometimes just looking at them takes them off. You saw them, so that says you know.
Now, as to the Dell Backup and Recovery, it will have notices, because that is what it does.
They will be things like, run PC checker, extend your online space, run the backup tool. You get the idea.
I promise you, it is nothing but a program Dell installs for the purpose of backing your system up.
After your trial expires, you have to pay to keep it going, and that could be one of these notices as well. "For 10.95 per year...."
Under add and remove programs, you'll locate it.
To put your mind at rest, why don't you google it, or go to dell.com and put it in the search box?
It is a program like your security program, or maybe you've got the family planner program, or Office 2013. You don't need these, but you want them.
Windows 7 has it's own backup program, and even that has to be activated, it isn't something required.
You understand what it does. It backup files, music,, things like that, in case you have a crash.
Well, you can use other services to do this, or methods.
I'm still not sure why you aren't seeing what you are doing. It might be your screen resolution is not set properly, but that is only a guess.
Ditch the Dell backup and recovery. You won't miss it!
It is a vary good product, and unlike the Windows, it actually stores backup copies online in the cloud. But, it isn't accessible completely, so in my opinion isn't worth having.
Oh, and I've forgotten.
The Microsoft people will help you with Windows related things, so it might be good to have them make sure your settings are all default.
They'll not do anything about Dell programs, or things you've installed, but they might be helpful when connected to show you things.
I've never used that service, but have had things corrected in Windows that were not working correctly, due to Microsoft updates, and such.
I wanted to see how good the service was, and sometimes, the program I had just wasn't working, so I used the regular tech support.
Also Becky. Somethimes the spacebar works things under the action center, or your systems tray instead of enter.
Sometimes you have to press it twice to activate something.
So you use a combination of spacebar, enter, and tab, but not in the systems tray, but action center for the tab.
You'll get the hang. Smile.
We solved one of your issues by removing the Dell Backup, yea!
I am going to tell you have to turn the action center notices of, or on if you want them back later.
Let me explain why these messages are there, and there importance first.
Action center is the place that keeps track of the health of your system. It is the monitor that alerts you when something needs attending to, such as your virus program is out of date, the system backup need to be ran, the network firewall is off, or needs attending to. This is just a few of the messages you might be alerted to.
When you turn them off, or some of them, you are taking responsibility for monitoring these maintenance task.
Example, you don’t have a home group setup, so that can be uncheck. You don’t use the Windows backup, so that can be unchecked.
I’ll not suggest what you should or shouldn’t disable, and I’ve given the method of dealing with messages in the previous post.
If you’ve got your system all set, you’re not likely to see any messages unless something goes amiss. That is exactly what action center monitor give you help with.
My personal computers have all of them on.
How to turn them off.
This is for Windows 7, but also works with 8 with one small change. That change is what the message says when you type action center in the search box. Windows 7 says action center, 8.1 has more options to click.
Becky, you can’t see the action center because of another problem I’ll try to help you with in the next post.
For you that can, just click it on from your systems tray, then follow the rest of the instructions.
1. Type action center in the search box.
2. Press enter to open it and either tab down, or shift tab up to change action center settings. You’ll hear a message about it.
3. Use your arrow keys to see the options. In this page you have to go up and down and left and right, because they are listed in 2 columns, or should be.
4. Uncheck, or check the ones you want. Checking able, unchecking disables.
5. At the bottom you’ll also find the customer improvement program link, problem reporting link, and Windows update settings link.
Clicking these links takes you to the section where you make your choices as to how you want to run them.
Now, once you’ve finished with the check boxes, not the links, because these do other things as you’ll note if you open them, press the tab key to okay. Now your action center messages are set as you want.
This is just a suggestion on why you are not seeing the action center as I describe it to fix your messages.
I would check the screen resolution to see if it is on the recommended setting.
Press the Windows key, and arrow once past the search box.
Type the letter C until you get to control panel and press enter.
Under there arrow down until you get to adjust screen resolution, and press enter.
Now, you’ll find some things that talk about your monitor.
Tab to where it tells you what the screen resolution is, and it will also say if that number is the recommended setting or not.
On some computers simply using your arrow keys to change it does the trick, but on others you have to press enter, or spacebar.
Now you either have numbers, like 0% 33% and so on, or you have the resolution numbers. If you have the 0% 33% your goal is to set it to 0.
Once you have it set, your resolution should be the recommended.
Tab and make sure your screen is on landscape.
Tab again until you get to okay.
If you’ve changed the resolution, you may get a message asking if you want to change these settings. Click yes.
Now try to use the messages as I described.
If your resolution was set properly, that wasn’t the problem, so next, I’d reinstall Jaws.
Doing that depends on what you’ve got.
Let me know about this first.
Wayne, my screenresolution seems to be on the recommended level. I can get to action center by typing it into the search box but not usually the other way you talked about,although it has happened.
That's one thing that bugs me. I can't always arrive at something the same way twice. But since I can always get there by typing it into the search box, I'm not going to worry about it.
Many times there are a couple ways to get to an item or setting. When a computer is setup properly, you should be able to get there with all the options that are accessible.
Now that you know your screen resolution is set correctly, the next problem would be Jaws.
Sometimes the video intercept drivers are not installed correctly, so you either repair Jaws, or remove, and reinstall it.
Windows 7 will not allow for reinstallation over the previous install.
If these messages in your systems tray are concerns, you'll need to turn them off as described, or deal with them.
You, as you noted, can't, because something on your system isn't allowing you to read what you need.
Remember, all things are not always accessed with enter. You use a combination of enter, space bar, tab, shift tab, left, and right, up and down arrow moves.
In control pannel, you have columns, and also in the action center settings, so you'll have to work with arrow movements to work through them.
When I say open, I am referring to enter, or space bar, and sometimes even a right arrow move will open an item.
Last, you can always use that Microsoft help number for things Windows related, but they will not help you with Jaws. You'll need to get to freedom Scientific for that.
If you'd like to try fixing the video intercept , I'll try to explain the reinstall process.
You may, or may not need sighted help with that. That depends, because it is possible to do this yourself.
You could do a repair of jaws, without removing any of your user settings. I've had that fix issues. if you'd like to try this option, let me know.
Exactly.
We got her main reason for posting this fixed, so she'll get the rest too. Smile.